Neiman Marcus - Dallas, Texas

Sydney Harrell

Very disappointed with my experience today. I made a large order and paid for gift wrapping for most of the items, and for some reason scotch tape was used to affix notes to the tops of the boxes, which when peeled off, damaged the finish of each box.

I called the curb pickup line and the associate I spoke to had a terrible attitude and instead of trying to help me, blamed the situation on it being an online order, like it was my fault for not knowing that online orders are wrapped offsite.

The boxes look awful and I’m embarrassed to give them out. This associate did not want to have me bring them back to wrap them in new boxes, which would have solved the problem. I’m so disappointed and dissatisfied as a frequent customer, and her rudeness made a bad impression for the whole store.

Ameen Shawwa

Neiman Marcus in NorthPark Center has been my go-to shopping destination since 2011, and it consistently delivers an exceptional experience. The store always offers fantastic deals on high-quality items, making it a haven for savvy shoppers like myself.

The staff here is genuinely nice and incredibly helpful, ensuring that every visit is pleasant and hassle-free. Their customer service is top-notch, and they always go the extra mile to make sure you find exactly what you're looking for.

One surprising highlight of this location is the food court. Despite being within a retail store, the food here is remarkably good, offering a delightful break during a shopping spree.

I've been buying from Neiman Marcus for years, and the fact that I keep coming back speaks volumes about the quality and consistency they provide. This store has earned my loyalty, and I highly recommend it to anyone seeking a premium shopping experience. Five stars all the way!

Bridgie Strawder

My experience was very professional the associate there was tentative, New Year’s thoughtful, just very helpful so patient and kind. It almost made me feel like I was at Disney where you’re treated with the utmost respect and like you’re really valued. The purchase you’re making is worth millions Jessica Gabrielle was very good so knowledgeable of each of the (Guerlain) Fragrances, we were interested in. I’m going back to purchase more and I’m telling all my friends to start using that line and go to the North Park store and ask for her to have a great experience and get the fragrance that’s for you. Both my sister and I said we would refer everyone there.

Jonathan Carricarte

Súper cool and fashion department store. Very cool selection and store design. Very helpful and nice staff as well.

Leilani R

I recently had the pleasure of visiting the Guerlain counter at Neiman Marcus in Northpark Mall, and I cannot express enough how impressed I was with the service provided by Jessica Gabriel. From the moment I approached her, Jessica was incredibly attentive and genuinely interested in helping me find exactly what I needed.

Not only did she assist me in locating all the items on my list, but she also introduced me to additional products that I had no idea I needed! Her expertise and knowledge of the brand were evident, and she took the time to explain the benefits of each item, making my shopping experience truly enjoyable.

What stood out the most was Jessica's courteous demeanor and her commitment to ensuring I left the counter satisfied. She created a welcoming atmosphere that made me feel valued as a customer. I left with not just the products I came for, but also a few delightful surprises that I can't wait to try.

Thank you, Jessica, for your stellar customer service and for making my visit a memorable one. I highly recommend visiting her at the Guerlain counter for anyone looking for a personalized and exceptional beauty shopping experience!

Jonathan Gordon

Dalton and coworkers in the cosmetics department are a major win for NM. He is friendly, helpful and on the ball when it comes to service. He remembers details like our favorite brands and scents, and when things come in - he's great about letting us know without much pressure. Cassandra over in Men's is absolutely my favorite. She is so helpful and kind, we know when she's in store we feel taken care of and we're certain we'll be getting top tier service. The ladies at the La Mer counter are just the best to work with! Helpful and kind and always willing to hear my concerns or likes/dislikes and make great recommendations.

Frank Graziano

I purchased a tuxedo for my wedding here. I have never been treated so well purchasing clothing before. I was able to use discount codes and received gift cards on top designer clothing. I did spend around 4k total for the tuxedo, shirt and bow tie but i got the best. Makes me wish i was rich so i could shop there exclusively. O well got to work some overtime.

Badia Mc Glaun

Fragrance department staff only give perfume samples if you make a perfume purchase. I like the samples because they give me a trial of the perfume. Please stop withholding perfume samples from us!