Bottega Veneta Dallas North Park Center - Dallas, Texas

Kathylllin

I want to give zero stars but the system won’t allow me. I purchased an item in the store and the salesperson promised to ship it to me since I requested a brand new one, but it was out of stock in the store. I bought it on Sunday, and the salesperson said the item could be delivered next Thursday or Friday. It was three days passed and I didn't receive tracking number or any info about the package from Fedex or the salesperson so I called BV on Wednesday. The salesperson said the item should be shipped in the next two days. He still didn't provide tracking number or any information during that call. I thought "It should be fine, I should be receiving notice from Fedex when the item was delivered since it is signature required" but I was wrong. I waited till Sunday but still no door tag on my front door, so I called BV again on Sunday and Monday. The staff who picked up the phone said that the salesperson who provided the service to me was off, they could not provide me the delivery status. They promised they would ask the salesperson to contact me on Tuesday morning when he was back. So on Tuesday, I waited till noon but still no one called me. I called again and finally it was him picking up the phone. He said Fedex already made the final delivery attempt, and the package was now staying in the warehouse. I would need to go to the warehouse and pick it up myself or the package would be sent back to the store. I pointed out that I didn't receive any notice(door tag or call) when the delivery driver was not able to reach out to me. The salesperson said "You ask to much from Fedex, they don't call you when they knock the door and no one answers". But I'm not asking anything from Fedex actually, even though no door tag on my front door does not make sense. I'm asking why the salesperson didn't give me the notice when the package is shipped? He never call, text, or send an email. NOTHING. How do I locate the package without tracking number or door tag? The salesperson is so unaware of his job duty, and even blame me on not picking up the package. UNBELIEVABLE. I truly love the brand, but I won’t purchase in this store ever again.

ralph francis

Great store. Brett just gets me and has meticulously built a great relationship with me that has evolved my style while highlighting my individuality. Really satisfying shopping experience and I’ll keep coming back.

sheema siddiqui

Raul went above and beyond to provide me with great customer service and helped me have a positive shopping experience. I will definitely be buying from this location again.

Ryan Campbell

In good conscience, I can’t not leave a review without mentioning Raul and Susanna. They make this place what it is and are the reason we keep coming back. I’ll see y’all Tuesday for my new bag and if we need to fight folks from Wisconsin, I’m down!

Chris Hall

Rocio and Code, was so helpful and I had the best time ❤️❤️❤️

Tavo Murillo

Excelente

Yasmin AwadOmari

Francisca Herrera