CHANEL SAN FRANCISCO - San Francisco, California

Rachel Ton

Ask for Gina and Silvia. They are amazing, helpful, and very professional. Some other employees did not even bother to greet or smile. I understand it is retail, if the customer already had someone helping them, you might not need to be involved. Still, some people need to work on their welcoming attitudes.

Thanks to Gina and Silvia for helping me both times that I was shopping here. I would definitely come back solely for these two amazing people!

J E

Wonderful Experience at Chanel San Francisco

I visited the Chanel store in San Francisco today and was blown away by the exceptional service. Despite walking in quite underdressed and expecting to be asked if I had an appointment, my husband and I were greeted warmly and cheerfully by every associate. They made us feel completely welcome.

The staff were attentive but not overbearing, answering all my questions as I browsed. I also overheard a staff meeting at the back of the store during my visit, and it was clear that the focus was on educating their team about the Chanel brand and its pieces in a positive, upbeat manner.

Although I didn’t make a purchase that day—I’m heading to Paris soon and wanted to explore more pieces—I left feeling incredibly well taken care of. The atmosphere was so warm and attentive, I will definitely be returning. Highly recommend!

Dominic Opulencia

Called chanel to see of black and white mem sneakers was available in 10.5 and they were so i decided to go downtown and buy as i was in rush huron was able to help me quick they didnt have 10.5 but they did have an 11 thank you guys for having good customer service non judgmental pr any snarky remarks will be back

Juniper Moon

Outstanding service at this Chanel store. Right when you walk in, the sales people are so friendly and nice. There is currently a waiting list to enter the store, but it is definitely worth the wait. Deborah McCorkle helped me in the shoe department and she was so friendly and helpful. They definitely go above and beyond at this location and make your shopping experience a memorable one.

lifestyle- tale

I had a very friendly sales assistants and there where very helpful. Every request and wish was handled and got a pair of shoes I was quite a while on a hunt for. Parking lots in front of the store available.

Katrina Natori

Kudos especially to sales associate Sabrina, she helped me with my first Chanel purchase, a pair of classic ballet flats! When I’m ready to buy the flap bag I will definetely use her again!

Michelle Bergeron

Chanel is one of the busier upmarket stores in the area, so take that into account - you might consider making an appointment to ensure it goes smoothly. However, I still had a good experience without an appointment and would shop here again. Carlos took care of me and helped me find the exact bag I was looking for.

T Chloe

After new year, no customers on Wednesday afternoon. The store was not so big. I could find the pink sweater as markdown. I love Chanel.