Burton Chicago Flagship Store - Chicago, Illinois

Derek Doeing

Chicago is so lucky to have a Burton store with experts like Milo! I wanted a new board for this season and was helped immediately when I walked in. She talked me through all the options for my ride style and after a week using it, I know it was the right choice. I was also assisted with switching over my bindings, and she guided me through the process so I could do it myself going forward. It was an incredibly friendly store experience that I won't forget.

Irene Liu

I’ve been a snowboarder for 8 years and have used products from various brands, including Burton. Unfortunately, my recent experience with their AK bib pants has been nothing short of disappointing. After wearing them only five times (under normal, non-extreme conditions), I discovered a large tear along the seamline, exposing how poorly the product was constructed. With such a small piece of fabric holding two parts together, it’s no wonder it failed.

Given Burton’s advertised warranty, I thought they would stand by their product. However, when I contacted them, my situation—which clearly fell under the warranty criteria—was dismissed outright. To make matters worse, they sent my damaged product back at my expense without even notifying me via email. This lack of transparency and customer care is unacceptable.

Upon further investigation, I found that many other customers have faced similar issues with Burton’s products and warranty service. It’s clear this brand has fallen short of its promises and can’t be relied upon for durable, high-quality gear or decent customer support.

I would strongly recommend exploring other outdoor brands that truly value their customers and back their products with genuine care and accountability. Don’t make the same mistake I did—avoid Burton.

Christine Suk

I had such a great experience at the Burton flagship store today! From the moment my friends and I walked in, the staff was super welcoming and helpful. Milo was the one who helped us out, and she seriously knows everything about snowboard gear. She took the time to figure out exactly what we needed, gave awesome recommendations, and made the whole process so easy and fun.

If you’re looking for top quality snowboarding gear and amazing customer service, definitely check out the Burton flagship store. Milo is the best!

Kevin Lam

Milo was incredibly helpful assisting my friends with their snowboard gear. She took the time to ensure the perfect fit for boots and bindings. Highly recommend stopping by the shop.

Carl Rosenthal

I am very pleased with Burton's products and services! I stopped by last year and met Jordan. Coming back a year later, he remembered me and was curious about how my snowboarding progression was. A huge shout out to the staff! Thank you for your help!

Lori Geysbeek

I love this store! Always so clean and the staff is awesome! Toya helped us with all of our questions and needs! She is awesome!! Would recommend this store to anyone

sander saymoungkhoune

Greatest experience here shopping for my new boarding set up. Got a great deal on demo equipment! Can’t even tell it’s been used. Customer service is outstanding! They go out of their way to make sure you are fitted properly. Fast shipping, great deals, and great customer service, this place does it all. Will be buying from yall again!

Tracey Payne

Milo helped my daughter and I out today with a new pair of snowboard boots at the last minute - and to our benefit, she even suggested a great pair that was on sale! Milo is extremely knowledgeable and made several helpful suggestions to ensure we were absolutely prepared for our upcoming trip! We highly recommend Milo!!