JD Sports - Chicago, Illinois

Kaitlyn Saunders

The sales associates were soooo sweet and helpful! I loved my experience here, they were doing free embroidery; I attached a picture below. JD should continue adding these fun experiences it was such a fun energy with the DJ and definitely boosted the employees energy post Black Friday. 10/10 definitely recommend!!

Jill Thompson

2nd time this location DELETED my review

This young lady is EXTREMELY RUDE and needs to attend another round or two of training. There was ABSOLUTELY NO REASON to be so truculent when ringing out with me. Constantly Texting and not paying attention as if I'm bothering her. I'm puzzled. What are customers doing BESIDES being there to purchase merchandise? They do not like helping customers with questions, sizing or even availability. It's TRULY sad because all you see on state street is "for rent" signs and I can definitely contribute to this location being apart of that bunch. The energy here is UTTERLY DISGUSTING!!! They watch you from a distance as if you are a theif. The young man that works here with the locs had an iPad in his hand and when asked about a particular shoe, he said let me check and never returned. I was waiting for 10 minutes. If you want to COMFORTABLY and SIMPLY buy a pair of shoes or clothing DO NOT COME HERE!!!!

Maner Niyet

Horrible customer experience 😢 I waited 15 minutes, only to find out the cashier hadn’t placed my order until I asked again. When I told her I was in hurry, another rep rudely told me to step aside. When I explained my long wait, she became hostile, telling me to leave if I didn’t like it. At one point I felt like female reps are going to gang up on me and beat me up. Sounds crazy I know 😂 hence my comment here, this was crazy rude even for downtown Chi. Needless to say this was my last visit to JD Sports. I would encourage everyone to consider shopping somewhere else for better service.

P.S. not all reps are rude btw, male reps were helpful and friendly.

Jada Kelly

Yesterday I was assisted by the Assistant Manager, JP, and he could not have been more helpful. I had a duplicate order had returned the others and need additional help with the refund. When I tell you JP & his store went above & beyond🤌🏽 to make sure my conflict was fully resolved I’m not lying. I definitely appreciate that and will be back. The people in the store are also very helpful the few times I’ve visited it will be one of my regular shoe & athleisure stores. Thank yall frfr💗

Thomas Cahill

Great store, awesome staff, well kept and easy to shop. Jordan and his team were extremely helpful. You can tell it starts with management, all I heard was positive communication amongst the team. Great experience, thank you.

Yadi R

I placed my order online through Finish Line and PayPal. The shoes were too small so I asked for them to be exchanged, the cashier said that I paid with cash when I paid with a card. I also asked her to send the shoes from the new order to the store and I would pick them up and she refused to do so It doesn't make sense, if the first order was made to be picked up there so, why couldn't the next order be sent to the same place? She told me to call customer service and I wasted an hour on the phone trying to cancel the order.
Because the cashier wrote on the receipt that I had paid with cash, the company wants to send me the refund with a check via USPS.
Honestly, this store doesn't help you out if you have a problem with your purchase. And one star is too much for the poor service they provide.

Aseem Agrawal

Great stores for shoes. They really serve you good. But sometimes they take time to give you second shoe for trial. Nice setup to get the shoes of your size from their stock on upper story.

Bought Saloman latest ACS+CSWP latest launch for 140 USD against 200 USD.

They have much more choice available to try.

But my humble request is to allow the customer to try both shoes before making a choice.

Putting on both and making a try is well known sale standards across the globe.

I don't know if they have any reservation on this policy.

Let the store reply on it.

If you are buying a shoe, please give both pairs to try.

Most of the people have some differences in foot and fittings are uncertain in both shoes.

Liv Kim

I love how they have all different brands in one store. Also sometimes you get a good deal! However some staffs seem don’t want to work.