Golden Goose New York Soho - New York, New York

K C

Think twice before bringing your $600 sneakers to be “repaired” here. LOL. This is how they “repaired” them the first time (sloppy, clumpy, shiny painting on back) and then “repaired” the first “repair” by completely covering the back with leather, stamping GG logo and doing the worst stitching job which is noticeably all coming out. It is embarrassing to put these on my feet and more embarrassing the store was proud of their work both times.

Yuval K

Fabulous Golden Goose flagship store. Many unique sneakers, a repair store, a kit of clothing, and also they'll write on the shoes if you want to. The design is great and the service was really good.

Neta Maor

We bought custom made shoes there I wore them for three hours and then the sole started to fall apart When we arrived at the store they did not agree to a refund and only to change the shoes. The quality of the shoe does not match its price! Customer service in the store is disappointing, They didn't agree to listen and claimed that because the shoe was on display, people had "already worn it" and that's why it happened. I do not recommend buying there at all.

dara joy sparella

Tyrone was absolutely the most wonderful associate Ive seen in retail in almost 15 years. He was knowledgeable and solution orientated when I inquired about a repair and also a gem at assisting me with current styles. It's not often in today's retail environment you come across a true asset to a company even in higher end retail. He treated my bestie and I to a long lasting retail experience and I can't say enough wonderful words to complement Tyrone. Thank you a million times over.

Mark Towell

Really bad customer service. We bought two pairs of shoes and a couple of pairs of laces from this store. At no point did anyone mention the “no returns” policy, we tried to return one pair of laces the next day in pristine unused condition, had to wait for 15 mins for a manger who then hid behind a no return except for store credit policy, even though we live 2 hours away from the nearest GG store. Basically they could not care less.

After this treatment they have lost 2 customers. If you want Golden Goose shoes, buy them from a retailer who cares about their customers, not from this location.

Jason Zachary

The staff is incredible the product not so much. I purchased a pair of their overly priced sneakers because I work in SoHo and needed something to wear on the higher end side. I purchased a sneaker in April and by the end of June/early July the sole (bottom of sneaker) already created a hole. I took them back after being told I wasn't going to be charged for the repair since this happened so sudden. When I went to drop off for a repair I was told that it would cost $200 to repair. I gladly took the sneaker and left the store. I would never spend $550 to $600 on a sneaker with such a weak sole. This sneaker didn't last me 6 months. I only wear them at work which is a clothing boutique located in SoHo. Rip offfff!

Polly Anywhere

I brought my superstore to have the bottom re-sole. When I went to pick up, I ran into Alex and Paige, who are super patient and wonderful to help me choose the final finishes for my renewed Golden Goose. It’s such a wonderful experience with them. thank you both.

J F

Awesome experience. We made an appointment for co-creating. Everyone in the store was totally friendly. The artist Sophie did an amazing job. My wife, my daughter and I co-created three sneakers and love them.