Staples - New York, New York

Tina Chan

This Staples store #184 is located in Midtown East between 43rd Street and 42nd Street and is very accessible in the vicinity of Grand Central Terminal.

The previous negative reviews are absolutely accurate!! Customer service is egregiously horrendous. The checkout register was unattended by a Staples associate as I waited and flagged for assistance only to be ushered to the "Pick-up" counter. Upon waiting for my turn in the queue, the male Staples associate blatantly commanded to his colleague "hey, can you switch with me? Just switch with me now!" and just like that he apathetically evaded my presence and walked away with utter disdain. I felt very invisible as the first Staples associate refused to serve me and this is retail industry which service was not properly provided. The second Staples associate provided the customer service for check-out to ring-up my items for purchase with begrudgingly acquiesce as there is no one else. This Staples male associate fled for his life to evade, elude and avoid assisting me!! The persistence of evasion. Why work in the retail industry when you refuse to provide customer service due to being disgruntled, injustice, inefficient and unwillingness by choice? Possibly ergophobia? The exertion is drudgery for some people. Time for a written corrective action (aka memo) for this first Staples associate's callous disservice dismissal of me as a valued customer! This insolent abhorrent wayward behavior is intolerable. I have been a loyal Staples Reward member for two decades, brother!! Ergo, customer service is devoid in this Staples location.

The products is very minimal and it is September, 2024 which is "Back-To-School" season which there were very little selection for 3 ring binders either/or as office supply or school supply. This Staples location has two floor levels. The registers' screen emits the total price including sales tax, but does not itemize each item line-by-line as I wanted to see which I had to request to see the monitor screen. "Your total is $53.87!" Can you tell me what each of my three (3) retail items cost? Is this total much to ask? I did not visit this Staples location for printing or shipping services. This is excessively poor communication by the second Staples associate! My visit to this Midtown East Staples location was absolutely dismal and dispirited.

"Bye, Felicia!"

scott daspin

I recently had a fantastic experience shopping at Staples.com.The staff were incredibly friendly and went above and beyond to assist me. Their price matching policy is amazing, ensuring I always get the best deals available. Staples truly offers a one-stop shop for almost anything you need, from computers to pens, shredders, electronic destroyers, printing services, marketing materials, and more. The variety and quality of products available are impressive, making it easy to find exactly what I need for both home and office. I highly recommend Staples.comfor its excellent customer service and wide selection of products.

Julie Karlsson

Particularly good branch of Staples. Always has what I need in stock. Helpful but no-nonsense staff. Surprisingly fun to browse if you are a bit of an office supply nerd. There is usually something I need on sale like batteries, shipping supplies, pens etc...

Marvellissima

Staples services at 43st and third Avenue is the only place I
shop for my printing paper, enveloped and printer's cartridges.
The staff's help is excellent procuring all my needs in a courteous and timely manner

Bryant Coronel

First customer when it opened, simply asking for help...a worker with one of the purple shirts..just keeps walking, NO eye contact at all and speaks to me to "wait a second" just found that very rude. Then whoever came to help couldn't find my product. No customer service, no product. Great. Thanks staples, I'll just order through Amazon, no need for rudeness or the hassle to find my avery business cards (which how can you not possibly have at all?)

Jill M

Update: 9/10/2024 - I usually shop at this Staples for tissues (great prices) but today I had to return something to Amazon. Staples was much more convenient than heading to a Whole Foods for the drop-off. Special thank you to the staff who is always super accommodating: Richard, Jonathan, Ebony and Fadilja. I don't envy anyone who has to deal with the general public these days, but the staff at Staples always goes the extra mile and treats their customers well. Much appreciated!
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3/2024 - I always get great service whenever I shop in this Staples location. Wanted to give a special shout out to Victoria who was friendly, efficient and professional!

kakhi chiqovani

Was at this location yesterday , super fast and smoothly service , Impressed by Ebony s customer service skills , by her multitasking skills and i git my buisness cards ready faster then expected, definitely choose this location over other staples because of her customer service skills!

Diamond Johnson

I was helped by a wonderful guy name Al who went above and beyond to help me and I’m very grateful. Employees like him makes shopping easier… thank you so much Al