Swatch World Trade Center - New York, New York

Fred Alluso

Stopped in to see some swatches inspired by a local artist. The staff was knowledgeable and quite helpful as I viewed the available product lines. This brand has come a long way from its original launch. The new designs are trendy, classic, funky, and futuristic. All the while remaining within a great price point.

These swiss made watches are so much more than entry level now. Partnerships with the likes of Omega and Blancpain have produced some truly impressive yet accessible timepiece.

Derek Villorente

This store finally had the Omega Snoopy Swatch that was sold out on the very first day of it's release. Customer service was great and the store immediately answered my call when I asked if they had the watch in stock.

michael inglesh

What a wonderful Thursday morning, the swatch store provided me today. With the help and great advice from David and Bradley. I walked out with two completely new refurbished watches the one I’m most excited about came back from the dead with a little bit of magic. Thanks guys

Xinyun Hu

I only realized after reading others’ reviews that this store will try everything possible to reject reasonable return requests. I bought a ‘Hello Darling’ watch, and since it was the last one in the store, I purchased the display model. After buying it, I wore it out of the store and didn’t take the original packaging. The metal strap pulled at my arm hair, and as a display model, it had minor quality flaws, so I decided to return it within a week. However, they refused to process the return, citing the lack of original packaging. I find this unreasonable as they never informed me beforehand that not having the packaging would affect returns, especially since I purchased a display model that didn’t have complete packaging to begin with. Initially, they blamed online customer service, but after I confirmed via phone that online and in-store purchases are separate systems, they took my contact information and said they would ask the manager and respond within one business day. However, after a week of daily follow-ups, their answer was always ‘We haven’t received a response.’ They kept delaying until now, using the same script in hopes I would give up.

To make matters worse, the reason I bought a new watch in the first place was that I came to this store to replace the battery on my old Swatch, and after the replacement, my old watch stopped working. Since I couldn’t prove that their battery replacement caused the damage, I had no choice but to buy a new one. Beware of this store—they won’t provide reasonable after-sales support, and even a battery replacement could damage your watch. They will only delay and shift responsibility.

Jianqiu Chen

Don't expect the staff to treat your Swatch gentle!

One of the staff was constantly chatting super loudly with other colleagues while providing service to me, which obviously caused a lot of distraction. She dropped my strap to the floor, my heart dropped so hard when that happened. And she still installed the strap in wrong direction even after double checking with her colleague. My Swatch was unique and it doesn't fit in the standard 'strap dock' but they just stuck it in brutally and caused new scratches on my watch strap

John Kellejian

The delightful experience I had at Swatch deserves a glowing review! The employee Luz went above and beyond to assist me in selecting the perfect watch. Their sweetness and genuine enthusiasm made the entire shopping process enjoyable. The level of customer service at Swatch is truly commendable, and I left the store not only with a stylish timepiece but also with a positive and memorable shopping memory. Highly recommend this store for both the fantastic product range and outstanding service!

yocheved benenfeld

I just had an extremely disappointing experience at this particular swatch store location. I went in to return a watch that I had recently purchased at a different location. At the time of the purchase I confirmed that I would be able to return the watch at any other location.I am a religious Jew which is obviously determined by the way I look. And when I tried to return the watch at this location ( World Trade Center) I was told that they cannot accept the return because there was a slight rip on the outer packaging of the box and they didn’t like the way the watch was packaged. They said they were uncomfortable taking it because it is not a watch that they sell in this store. Now this is obviously a ridiculous claim because the watch was clearly unworn with the stickers still on it and none of this being the company policy. It seems as though they were looking for reasons not to accept the return. They were extremely unkind and Unhelpful not trying to help us in any way very clearly trying to inconvenience us. Unfortunately there is no other logical explanation to what I experienced other than blatant antisemitism. I am saddened and disappointed by what I experienced today. And I hope that swatch takes the necessary steps to ensure that such treatment of any customers never occurs again at this store or any other store. (Attached is a photo of the “damaged packaging”)

Justice Jones

Had a great time and learned lots of new things in regards to my vintage neon swatch thanks to the two ladies on staff this morning! will be returning to add some new watches to my collections soon